Sheraton Heathrow Hotel

We booked the hotel because it was close to the airport and was affordable. It was beyond our expectations. The staff was helpful and friendly, the food was great both dinner and breakfast. We appreciated the fact they had tasty vegan options. The bed was comfortable and it was easy to get to and from the hotel via airport shuttle busses. Overall experience was great, and we will be sure to return.

This airport hotel made me forget about the airport, which has never happened before. Inside, it was peaceful and orderly, even at check-out. The staff, from the check-in desk to the woman refilling the espresso machine, were cordial and kind, even in the midst of a lot of people wanting their individual attention. The room was quiet, clean, and comfortable. It was large enough that I didn't feel as though I was wedged up against my luggage. The shower worked beautifully and had two distinct advantages most other hotel showers lack: 1) one didn't need a degree in mechanical engineering to operate it correctly the first time; 2) the spray shield to keep the water off the floor actually worked. I was also surprised by how good the hotel's restaurant was. It wasn't overly showy, and it wasn't bland. The restaurant's food was as good as many fancy restaurant's I've patronized, at a very reasonable price-point. The bartender even worked with me to make a cocktail not on the menu (an elderflower spritz, with prosecco instead of gin), and added a cucumber slice to it which actually improved on what I'd had in other bars). The breakfast, a large buffet spread across four or five stations, was tasty and efficient, even with hordes of people trying to grab everything quickly before going to the airport. My only wish was that they had a nicer offering of teas (the Twinings black teas are a bit weak for me) and half-and-half or cream for the tea instead of just semi-skim (but this was common everywhere I stayed during my 3-week trip). What struck me about the staff that stays with me was that every person I spoke to not only helped me, but offered a solution that made my specific needs more expedient and/or cost-effective. Usually, when I travel, I think of the airport hotel as the least interesting and generic place I stay, but this time I was surprised that it was memorable.

We stayed two nights, May 21 and June 9, arriving from Australia and departing to Helsinki, visiting friends and family in the interim. Reception staff, especially Nat, were extremely helpful and found suitable rooms for us to match my friend's requirements with her wheelchair, and also arranged to keep her medication cool during our stay. Room had all necessary amenities and was clean and great value. The restaurant's daytime maitre'd was also very kind and helpful with the wheelchair, and remembered us when we returned 2+ weeks later. Overall a very good experience and we will stay again when next in London.

Room was clean and comfortable; restaurant was great, breakfast was great. Check in was excellent - a rude man came up and stepped right beside me to have the employee answer a question for him. The employee advised the man that he was with a guest (me) and he would be with him when he was completed. The rude man said "you can't even answer my question?" which it wasn't a question but a complaint that the outlets didn't work. Again, the very professional employee advised the rude man he was with a guest and would be with him when he was finished.

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